Quality Tablecloth Policies

Ordering

• We make all orders custom just for you, and it is our goal to produce your product as soon as possible. Therefore, once your order is submitted, your order is entered into our system and we begin to prepare to fulfill it, right away. Accordingly, once an order is submitted, it may not be cancelled or changed.
• Orders will be processed as received. All verbal orders are considered firm. Once an order is placed it is not subject to cancellation.
• Changes must be made same day order is placed and are subject to production approval.
• All additions must be made as a new order to be shipped separately.
• Specialty items may require additional lead-time.
• We are not responsible for late deliveries due to freight carrier.
• Notify carrier and us immediately (within 48 hours) if boxes are opened or damaged.
• We are not responsible for variations due to dye-lot differences. We cannot guarantee our fabric for color or texture. If you are trying to match color or feel the textures please order swatches.
• Sizes for products are cut sizes. Finished product may be slightly smaller. Please take this into consideration if you order a hemmed product. Due to the hem, the size will be a little bit smaller.
• Orders will be processed exactly as received through our online order system, and all verbal orders over the phone are considered firm.
• All additions to orders, after the order is submitted, must be made as a new order and shipped separately. 
• Please note: Sizes for products are cut sizes. Finished products are slightly smaller.
• Hemming is an additional $6.50 per dozen for napkins. For all other items add 10% hemming surcharge. 
• All skirting must be ordered in multiples of two: same size, fabric and color.
• There will be a template charge of $15.00 for specialty chair covers, odd-shaped tablecloths and any other item that requires a special pattern.
• It is very important for those who place an order for an oval tablecloth to be sure that our oval shape matches your oval shape. There are many different tables that are considered oval. They are not all the same. If your table is more egg shaped, we will need a pattern of your table to make sure you get an even drop all the way around. Please see our how to pattern and how to measure page for instructions.
• Patterns will not be matched on seamed cloths.
• We are not responsible for your typographical errors.
• Prior to ordering please make sure you order the correct size and shape as we are not responsible for discrepancies in size and shape.
• All prices and terms are subject to change without notice.
• After washing, placemats may require pressing to re-bond the Pellon® adhesive.
• Ordering can be done in 2 ways. You can either order online through our trusted and secure website or you can order over the phone at 1-800-379-7237.

Minimum Orders:
We have no minimum order other than chair covers or items that are only sold by the dozen such as placemats and napkins.
Swatches:
Colors online are a very good representation, but cannot be guaranteed as every computer has a different resolution. If, seeing the actual color, or feeling the actual texture is important to you, we recommend that you order a swatch card of all colors in a particular fabric.
The swatch cards are $3.50 per card which has all the colors in that particular fabric.  Delivery will be $2.50 for up to 3 full cards. Each additional card will be $1.00 in the continental United States.  

Shipping Information;
Our products generally ship between 1 to 3 business days after we receive your order. During our busy season it could take up to 1 week to manufacture your order. Every single order is custom made to your specifications. We also offer overnight shipping and 2nd day shipping for an additional fee. Please call us at 1-800-379-7237 to get pricing for expedited shipping options. If you need your tablecloth before a certain date please contact us by phone or email to let us know.
We ship with UPS or FEDEX. For rush orders, UPS Second day air is available. UPS does not deliver to P.O. Boxes, so make sure you provide a physical address when ordering.
Shipping and handling charges are to be billed in the following way:

• Swatch only delivery in the continental United States $2.50 for up to 3 swatch cards and $1 delivery per additional card.
• Regular delivery in the continental United States for up to 3 items is $15.00.
• For each additional item delivery will be $5 more per item.
• For large bulk orders call for a discounted delivery price.

Return Policy:
Quality Tablecloth Company makes each order custom to your exact specifications, including fabric, color, shape and size. Because all items are uniquely customized to your requests, the products we make have no resale value. Therefore, we are unable to accept any returns. We thank you for understanding that the value of our business is rooted in our customized approach.
We are committed to quality and making our customers happy.  We’ve been in the business for years, and rarely if ever make a mistake on an order. If, however, we make a mistake on your order by creating a product in the wrong shape, size, color, or fabric, then we will remake the product the correct way, at no additional cost to you. For example, if you order a rectangular tablecloth, and we send you an oval tablecloth, we will send you the correct rectangular product.
We cannot accept returns for any reason other than if we made a mistake with your order. We are not responsible for slight variations in dye-lot differences. We are not responsible for any typographical errors you make during the ordering process.
If we made a mistake with your order, please call us or e-mail us within three business days.  All claims must be made within three business days of receipt of product. At that time, we will provide you with return instructions.  All returns are subject to our approval.
Privacy & Safety:
 We have the most advanced and complete form of security to protect our website and our customers when they shop with us.  Our website has been deemed Identity Assured by GoDaddy, a company that validates legitimate websites as authentic and secure.

All customer information entered while registering or purchasing is encrypted using secure socket layer technology (SSL) by GoDaddy.

You can be assured that when you order online, your personal information will be kept secure. After your order is placed, your credit card information will not be kept on file. We never give our customers' information out to third parties.